Zgemma H2H auto bouquet maker not scanning channels, PLSE HELP

hi can someone help please!
I can’t seem to scan through ABM, it comes up with a message saying

“Failed to tune Virgin (UK) on tuner B
Please check the following:
The tuner is correctly configured.
You can recieve the specified frequency.

However when i scan without the abm i get channels but they are not categorized properly. I’m using grogbuild and a vm cable line. I’ve updated the ABM but still same issue.
 
If you go to the Autobouquets Maker menu and select 'Update Config' does it update anything?
 
I did what you said, update config and it come up with a message saying “virgin tuner b didn’t need updating”

I tried a different area (croydon which was closest to me) in providers which scanned ABM fine but chanells didn’t work.

If ABM works with a different net id, does that mean my network id for Crawley (41020) is down?
 
I did what you said, update config and it come up with a message saying “virgin tuner b didn’t need updating”

I tried a different area (croydon which was closest to me) in providers which scanned ABM fine but chanells didn’t work.

If ABM works with a different net id, does that mean my network id for Crawley (41020) is down?


has your frequency changed for your net id, the frequency has changed for my area 00020, so i am trying to find out how i can get my vm to tune and be able to watch
 
has your frequency changed for your net id, the frequency has changed for my area 00020, so i am trying to find out how i can get my vm to tune and be able to watch

I don’t know maybe that is the issue. Where can i find my frequency for my net id?
 
are you getting bbc 1 SD using either net id, most of the time you would use the net id for the area closest to you but there are times when that's not the case and you need to use one that's not the closest
 
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