Zgemma H2S no signal help please

I was wondering if anyone could help me I have skyQ at moment but no longer want so got the zgemma H2S box when I connected it all says no signal so thought maybe a dodgy sat cable so have replaced it but still no signal my dad checked it at his and it worked fine there any suggestions as completely new to this
 
SkyQ uses a different type of LNB,
You will probably have to change the LNB unless they have fitted a hybrid type, unlikely unless you asked them to.
 
My bit at end of dish looks like this but my dad has same bit and his zgemma works
 

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I mean bottom right if ur looking at back o box is there a different set up with sky q
Do u think I might have to chance the end of dish to get to work
 
Hello Samantha, this thread is in the wrong place, forum rules, so will almost certainly get moved to satellite section PDQ, frankly, gobsmacked it lasted 2 hours:grimacing:

when you say no signal, are you talking about the sky signal or are you currently not connected to the internet? - the ZG (and all ZG) need an internet connection, so regardless of where your sat cables are plugged in, you need a LAN connection to do anything interesting :(y):
 
My bit at end of dish looks like this but my dad has same bit and his zgemma works

what it looks like,
and how it works is totally different,
if you had skyQ then your box will NOT work using your LNB [ receiver on dish ]
a normal LNB will be about a fiver
in fact, if you want a twin high quality LNB [ technomate 0.1dB ]I have one i will post your for 15£, I have just changed my setup to using quad LNBs, ;)
 
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