mag 254

hi recently set up mag 254 in mine for friend but wont work when they took it home, does the portal need reloading at there place ?
 
It should work anywhere once it’s been set up,if it’s having problems just reload portal oh and make sure your friend has the correct WiFi details set up if that how it’s being connected.


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thanks for your replys, i got mac address from box and sent it to provider and it worked in mine i thought, has said on here that the mac address would identify the box wherever it was located ?
 
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