1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Box gone off

Discussion in 'General Cable TV.' started by geoffsnook, Jul 8, 2018.

  1. geoffsnook

    geoffsnook Registered

    193
    7
    18
    Hi guys i think vm have turned off my cable feed tried box this morning and all i got are the 5 non hd channels the signal is good epg is there all channels there but it says no client's streaming so i have had a good 12 months or so or does anyone know if they are having problems at all :(
     
    Last edited: Jul 8, 2018
  2. Lusset

    Lusset Registered

    13
    0
    1
    Male
    How did you manage to post on here if your internet is turned off?
     
  3. geoffsnook

    geoffsnook Registered

    193
    7
    18
    Really it's virgin that has been turned off i am actually with vodafone i had virgin media and left
     
  4. Lusset

    Lusset Registered

    13
    0
    1
    Male
    You need basic virgin tv subscription to use zgemma etc
     
  5. geoffsnook

    geoffsnook Registered

    193
    7
    18
    And now i just checked have no signal
     
  6. siilver

    siilver TK Veteran

    5,576
    1,035
    133
    No you don't
    You only need is a connection that is alive

    You don't need to buy their internet or TV package

    But it does no harm having one to keep the connection alive

    If you are still getting 1 to 5 SD then the cable connection is still working
    If it was off you would not get them as nothing comes up the cable if it's unplugged
     
  7. geoffsnook

    geoffsnook Registered

    193
    7
    18
    No you don't as i have had my box fully working since i left virgin about 12-14 months ago and went to Vodafone they don't bother switching your feed off
     
  8. geoffsnook

    geoffsnook Registered

    193
    7
    18
    Thanks siilver where would my next step be
     
    gravehead likes this.
  9. cactikid

    cactikid VIP Member

    16,106
    1,018
    133
    Run network test to see if all green? If all green box has an internet connection,does cam need to be restarted?
     
  10. pabloescaban

    pabloescaban TK Veteran Forum Supporter

    4,534
    1,947
    133
    Male
    {builder
    if 1 - 5 are working, the VM cable is still working, which means the line isn't.
    go to softcam panel and click the green button to reload the line/restart softcam
    if still no joy, switch off the box and router at the socket, wait a few minutes and power up the router only
    once it's fully rebooted, power on the box, then restart the softcam again, if still no joy, you need to contact the line provider
     
  11. geoffsnook

    geoffsnook Registered

    193
    7
    18
    Internet is fine have started cam again all good there but when i go into the signal finder on the one that it is on normally predefined transponder it shows no signal if i swap to user defined it shows above 85%signal above 93% agr so i am not sure but have message provider but not sure if it his his line
     
  12. trigger2204

    trigger2204 Registered

    48
    6
    8
    an engineer would have to go to the box in your street to disconnect your feed which wouldnt happen as they like to keep them live so all they would have to do to get you up and running is send you a quick start kit. so i would also say its your line.
     
  13. geoffsnook

    geoffsnook Registered

    193
    7
    18
    Starting to look like it has a problem
     
  14. trigger2204

    trigger2204 Registered

    48
    6
    8
    it could also be that a node has gone down in your area happend to me last week. look on vm website i am sure you can check if there is any issues in your area on there.
     
  15. geoffsnook

    geoffsnook Registered

    193
    7
    18
    thanks not sure on that could not find anything on there website this morning but how come i can get signal on one user defined transponder but not on the predifined transponder ?
     
  16. pabloescaban

    pabloescaban TK Veteran Forum Supporter

    4,534
    1,947
    133
    Male
    {builder
    you're digging too deep, the box is connected to VM otherwise you wouldn't get 1 - 5
    it's connected to internet as you've verified this
    the line isn't clearing the paid channels.
    just throw a test line in and it'll work perfect
     
  17. trigger2204

    trigger2204 Registered

    48
    6
    8
    i agree
     
  18. geoffsnook

    geoffsnook Registered

    193
    7
    18
    Hokey dokey will wait for the Tk veteran to get back to me then
     
  19. geoffsnook

    geoffsnook Registered

    193
    7
    18
    Got back line had run out so paid for the new one everything will be good again shortly :)