bt Infinity broadband

[whydontyoute]

Hi sorry if this is in the wrong section, my mate has a openbox v6s he has bt infinity fibre broadband the problem is the channels are glitching quite bad or taking to long to come on how ever i have tried his box at my house which just has a standard tesco broadband line and the box works fine ( i do have my own router not the one that was supplied by tesco ) this question i wanted to ask could bt be interupting his service some how ??

 

[alcable]

Update firmware then try

 

[leader]

Try a broadband speedtest on is bt line. He may have a line problem.

 

[mortmaru]

could also be a dish/cable issue

 

[bazza8952]

prob ly find its the router settings you have to disable something in the router cant remember what it is

 

[span123]

check to see if smart setup is disabled in your router settings

 

[aintgotaclue]

Hi,
Click link below for 'Offical BT Speedtest.
BTW Performance Test

 

[waldo176]

could be weak signal from dish like said above, you can try disable parental controls and smart setup

Set up BT Parental Controls | Help | BT.com Help

Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5 | Help | BT.com Help

 

[yaseraziz3]

Thanks