under tuner setup both setup as follows
tuner type dvb-c
configuration mode enabled
net id 0000
used service scan type provider
country united kingdom
region virgin media uk all systems
if its on pc click on upload a file on bottom of your post,then search on pc and when found click on it to open,it should be added on your post-post reply.
another test you could try is to swap tuners over and recheck results as it should move the bad tuner to a new position,if no change it could be box related.
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