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Freezing problems

Discussion in 'General Cable TV.' started by scouse645, Apr 18, 2018.

  1. edmoses

    edmoses Registered

    193
    22
    Hi all. I was wondering if someone could help. My relative is getting a lot of freezing on majority of vm channels. Its a H2H box and we've changed splitter and cables.

    Below are downstream and upstream levels from the vm router - they dont mean anything to me? Are they ok or is that where the issue is? Thanks

    Downstream Channels
    Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
    Locked 1 139000000 Hz 256 QAM -6.4 dBmV 35.6 dB 61246 362
    Locked 2 147000000 Hz 256 QAM -6.4 dBmV 36.8 dB 342 299
    Locked 3 155000000 Hz 256 QAM -5.8 dBmV 36.2 dB 427 302
    Locked 4 163000000 Hz 256 QAM -5.9 dBmV 36.8 dB 293 290
    Locked 5 171000000 Hz 256 QAM -5.9 dBmV 38.6 dB 311 297
    Locked 6 179000000 Hz 256 QAM -5.5 dBmV 39.0 dB 308 300
    Locked 7 187000000 Hz 256 QAM -5.7 dBmV 37.1 dB 937 922
    Locked 8 195000000 Hz 256 QAM -5.4 dBmV 36.4 dB 323 316

    Upstream Channels
    Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
    Locked 7 46200000 Hz ATDMA 57.0 dBmV 64QAM 6400000 Hz 5120 Ksym/sec
    NotLocked 0 0 Hz 0 dBmV 0 Ksym/sec
    NotLocked 0 0 Hz 0 dBmV 0 Ksym/sec
    NotLocked 0 0 Hz 0 dBmV 0 Ksym/sec
     
  2. pabloescaban

    pabloescaban TK Veteran Forum Supporter

    2,714
    1,231
    the power levels are a bit low.-6 to +10 is the range and some of yours are -6.4, the rest are hovering around -6
    I'd contact VM and tell them you've done a scan with pc checker or similar and it's come back with this problem
     
  3. edmoses

    edmoses Registered

    193
    22
    Thanks for your quick response.

    Do you advise I disconnect the box before calling them? Also would they need to visit my house to increase the power levels or can that be done remotely?
     
  4. pabloescaban

    pabloescaban TK Veteran Forum Supporter

    2,714
    1,231
    I'd remove the box before you call them.
    They may be able to send a line refresh or adjust some settings remotely but they will probably need to visit.
    Don't expect miracles though, this will make a difference to the freezing etc but it probably won't eliminate all of it.
    If you are getting it on sports and movies, then these should be greatly improved as these are normally solid on most servers, but if you are still getting it on normal channels like Discovery, Fox and TLC etc then this will probably be a provider issue
     
    edmoses likes this.