H2h keeps crashing when turned on or changing channels

[Yas85]

Hi. Hope everyone is well.

I have been having issues with my zgemma h2h box.

The actual box keeps crashing when its even turned on or when i want to change a channel it freezes and causes box to freeze.

Can anyone help please?

If i need to add more info then please let me know what do i need to add and how i can find it via the menu please.

Thanks

 

[pabloescaban]

Hi. Hope everyone is well.

I have been having issues with my zgemma h2h box.

The actual box keeps crashing when its even turned on or when i want to change a channel it freezes and causes box to freeze.

Can anyone help please?

If i need to add more info then please let me know what do i need to add and how i can find it via the menu please.

Thanks

What build is on the box?
are you using it for sat, cable, iptv or a mixture?
when did this start? - have you installed something recetly, plugins etc?

 

[wooshman]

When it crashes you should see an error message on the screen. This is stored in the folder on the box called /home/root/logs and will be the most recent time/date.

If you can attach that file in here it would be helpful. You can use FTP or your computer network, or copy it to USB using the dream explorer plugin.

 

[Yas85]

What build is on the box?
are you using it for sat, cable, iptv or a mixture?
when did this start? - have you installed something recetly, plugins etc?

Hi

Its openATV and I use it for sky and cable.

I've noticed its been like this for a few weeks id say.

No I haven't installed anything.

 

[Yas85]

When it crashes you should see an error message on the screen. This is stored in the folder on the box called /home/root/logs and will be the most recent time/date.

If you can attach that file in here it would be helpful. You can use FTP or your computer network, or copy it to USB using the dream explorer plugin.

 

[Yas85]

Where can I find this info?

Sorry not that great with these boxes in detail.

Thanks

 

[Yas85]

What build is on the box?
are you using it for sat, cable, iptv or a mixture?
when did this start? - have you installed something recetly, plugins etc?

openATV 6.1
grog build

 

[pabloescaban]

use filezilla:

1) you'll need filezilla, download it from: https://filezilla-project.org/download.php

2) next you'll need the zgemma's ip address, so on remote, press menu>information> network, write ip addy down

3) open filezilla on your computer/laptop and type in the zgemma ip address in 'host'
You'll see the zgemma folders appear in the right pane
navigate to home/root/logs and upload or copy/paste the contents of the logs here
Something is causing it to crash, the logs will tell us what's going on

 

[Yas85]

Morning.

Thanks i will give this a try shortly.

When i went to the logs folder it was empty.

I've attached pictures of what is happening.

Box just freezes for ages when either i turn if on or I attempt to change the channel.

The loading blue circle top left just turns up.

use filezilla:

1) you'll need filezilla, download it from: https://filezilla-project.org/download.php

2) next you'll need the zgemma's ip address, so on remote, press menu>information> network, write ip addy down

3) open filezilla on your computer/laptop and type in the zgemma ip address in 'host'
You'll see the zgemma folders appear in the right pane
navigate to home/root/logs and upload or copy/paste the contents of the logs here
Something is causing it to crash, the logs will tell us what's going on

 

[biff2005]

backup your line details and reflash the box