Hi mate. I don't know if you got the problem sorted but I had similar issue when setting up last week. Flashed the box twice and went through the whole set up and searches etc. After about 5 hours I emailed my provider and it turned out that 1 of the numbers in line was wrong . Edited it and success! The EPG showed the locked channels as black but when I clicked on them the picture was fine. The EPG sorted itself out overnight as well. Big thanks to everyone for the advice on the forum as well.