It seems you have fallen into the same trap as many others, the problem with buying pre-loaded boxes from ebay is the sellers can stop your paid channels working altogether whenever they want. It always best to purchase your receiver from a reputable dealership. Retailers often flash the box for you free of charge then you just need to buy a line to view channels. I appreciate that lots of people don't want the hassle of flashing and buying lines etc. but there is an abundance of help on forums like this to help guide you.