They are now modifying H2.S boxes and replacing the second satellite tuner with a cable one - someone else on here recently received one where the cable tuner wasn't showing so sounds like you may have got one the same.
sounds like you've got a modified h2s that's not been done properly, send it back. The chances are if you ask for a replacement they will send out another modified h2s which isn't a problem as long as the replacement tuner has been fitted correctly.
Alternatively for an extra £20 get a h5.2tc which has a twin cable tuner and is not a modified older box.
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