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Line will not clear

Discussion in 'General Cable TV.' started by Janso, Jan 2, 2018.

  1. Janso

    Janso TK Veteran

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    My dad has two boxes, one with one line and one with another from another server. Around about the same time tonight, both stopped working - neither of them have expired, and one of them (haven't had a response off the owner of the other server yet) is showing as though I haven't been trying to connect to the server.

    I've rebooted the softcam, tried in a different softcam, tried a new mg_cfg file from here, rebooted the box, but neither line from either server will connect. I know the boxes have connectivity as I can watch IPTV and watch IPTV player films on them.

    The cable connections are nice and tight as well, so I'm beyond puzzled here.

    The one thing I haven't tried yet is rebooting the router, but I can't do that right now as I had to stick something on on Plex to keep people happy in the interim... but is there anything else I can try in the mean time?
     
  2. gr1pper

    gr1pper Registered

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    Try requesting a Test Line from another supplier
     
  3. cactikid

    cactikid VIP Member

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    if you can watch iptv suggests a network test would return all as green,what boxes are they?presume no issues with internet providers with this storm?
     
  4. Janso

    Janso TK Veteran

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    Yep, network connection is fine, I can ftp to them and as I say watch IPTV too. One is a Vu+ Ultimo and the other a Gigablue i forget the model. I really don’t know what could be stopping the connection. I made sure web safe was off too as I heard VM sometimes turn it back on at random.


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  5. southsimon

    southsimon TK Veteran Forum Supporter

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    Are you using VPN anywhere?


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  6. Janso

    Janso TK Veteran

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    Nope, no VPN in use


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  7. southsimon

    southsimon TK Veteran Forum Supporter

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    A few weeks back my lines stopped working. Turned out my line provider locked the lines down to my IP address. Eventually we sorted it not to lock the external ip from the router, and locked it to the oscam setup instead. Since then no issues. This was his response to me - i have oscam now locked to one ip address but the ip not specified.


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  8. Janso

    Janso TK Veteran

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    I might just have to ask them if that’s possible then. Tried a router reboot and it’s made no difference. Genuinely stumped here.

    That said. I’ve just tried 1-5, and the boxes don’t seem to be getting these channels. But I don’t think it’s a fault with the cabling because 1) the router is on a splitter with one of the boxes and 2) the official box works on the other feed coming into the house. Bizarre.


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  9. Janso

    Janso TK Veteran

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    Trying an automatic scan on the ultimo and it isn’t picking anything up on the cable tuner. [emoji45]
     
    Last edited: Jan 3, 2018
  10. Janso

    Janso TK Veteran

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    Since managed to scan channels in on both boxes, still got no channels clearing. Neither are getting 1-5 SD either so it’s obviously something to do with the virgin side but I have no idea what. Can’t be the splitter on one end I wouldn’t have thought as the router is fine, tried the router on the unsplit feed and that’s fine too. Is there anything else I can do? I doubt the cable tuner on both boxes would’ve decided to pack in at the exact same minute.


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  11. rs500nutter

    rs500nutter TK Veteran Forum Supporter

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    Sounds like youve pretty much checked all the obvious things with cables and splitters etc maybe try a different ned id or summert ?
     
  12. Janso

    Janso TK Veteran

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    That was my next guess. I live in Doncaster but I’ve been using Barnsley 3 ever since I started using cable boxes and it’s always worked. They don’t change at random (or seemingly at random) do they?


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  13. steptoe

    steptoe TK Veteran

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    try running the box direst off the in feed with no splitter,
    at least that way you will find out if 1-5 sd are clearing
     
  14. rs500nutter

    rs500nutter TK Veteran Forum Supporter

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    Only ever used on net id in 0008 but have heard of other areas With bordering towns to change but this dont happen very often only when theres a large upgrade in the neighbouring net id
     
  15. Janso

    Janso TK Veteran

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    That one is working with the official virgin box so I know the feed is fine (can’t try it atm or there’d be hell on, will give that a try when everyone is asleep), it has to be something on the box(es). But like I say both packed in at the same time which is either a ******* massive coincidence and stroke of bad luck or it’s something far from obvious.


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  16. Janso

    Janso TK Veteran

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    Interesting. I’ll have to have a look at the list. Tried the other Barnsley ones and none of them work for me.
     
  17. rs500nutter

    rs500nutter TK Veteran Forum Supporter

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    Yeah just try it on the feed you know is 100% and then work from there :thumbsup:
     
    Janso likes this.
  18. Janso

    Janso TK Veteran

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    [​IMG]Just tried the net ID on my official box and this is the error it gave when I did an ABM scan. So that made no difference [emoji23]


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  19. steptoe

    steptoe TK Veteran

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    you said in post #15 your official box was working,,,,,
     
  20. rs500nutter

    rs500nutter TK Veteran Forum Supporter

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    Yeah dont think your net id has changed usually if major upgrades are taking place in your area they usually inform everyone by letter and account emails etc