channelking ive read through this post start to end and you have said a few times regarding the drop of internet has been an issue since before the buying of the new kit/box but never to this level, if there was a singal issue just boardering the ok line thats why virmin are giving you the talk regarding all is fine, but we know adding the new kit and box will take that signal and spread it to the rest of the items you have tv and internet this will without a dout make a already weak signal even more weaker thats why your signal drops as bad as it is, your not able to keep the other items installed while virmin do checks or they would see the signal level is poor but your in a catch 22 situation. virmin hate more than anything loosing payed customers like yourself but there policy states to try and continue keeping as many paying members as possible if you look on their site you will see theres a free tv package only freeview i believe but along with that package will come a fresh signal thats what your in desperate need of at the minute. if they turn you down and say its not there now stand your ground and say the internet service for being cable is to unstable for you and tell them you gonna be leaving for another isp provider and then they will there and then offer you somthing in return just make sure its not a deal to lock you into any contract