No sound on some channels

[daveh81]

My image is biohead

My problem is I'm only getting sound on some channels? All FTA channel's have sound but most of the locked channel's have no sound!!
Yes picture is perfect and line is working, tried different HDMI ports and leads.

Any help will be great cheers

 

[pabloescaban]

this must be a provider issue.
if the fta channels have sound, it's only the ones he's providing that don't.
Have you tried another test line to see if it's the same?