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Picture suddenly become unstable

Discussion in 'General Cable TV.' started by esm, Feb 28, 2017.

  1. esm

    esm Member

    Hi all,

    I have been happily using a VU+ Solo SE v2 since November and am incredibly happy with the performance with a VM line.

    On Saturday we had some VM issues in our street, connections were down for a 4/5 hours. This has since been rectified and supposedly everything is back to normal.

    Since this time the picture on my box has become unstable. I have attached a screenshot (not my actual TV) to show roughly what I mean, the example attached is much worse than what I am experiencing.

    The issue is occurring on both scrambled and non-scrambled lines so I am assuming a VM line issue.

    I guess my question is how do I go about querying this with VM? Seeing as I only have a broadband package with them which seems to be pretty stable.

    Any other ideas are much appreciated :)

    Thanks in advance!

    Attached Files:

  2. leemoo

    leemoo Member

    First thing to check is to go to the VM website and check your area for any problems.

    Login and see if there are any on going issues with your area. Quite possible they haven't resovled all issues if you've had a problem the other day.
  3. esm

    esm Member

    Sorry to bump this but thought I would update and seek any further advice!

    I have tested my box at my parent's house and the same issue occurred. This pretty much rules out the issue being my VM line in particular.

    Interestingly the picture gets worse when I'm using my internet connection, in particular if I use the upload bandwidth.

    Is a faulty tuner consistent with the symptoms I am having? I can't understand how using bandwidth would affect the tuner but this is so far my best conclusion!

    VU have stated I can send them purely the tuner if it is faulty.

    Link to video showing the issue:

    Last edited: Mar 15, 2017
  4. bangord30

    bangord30 TK Veteran Forum Supporter

    What cam using? What splitter make and mhz using?
  5. esm

    esm Member

    Please see image of splitter here:


    As for cam I'm using mgcamd but as I said it happens on FTA also
  6. bangord30

    bangord30 TK Veteran Forum Supporter

    1 to 5 HD isn't FTA if mean that?
  7. bangord30

    bangord30 TK Veteran Forum Supporter

    Splitter should be fine. Cabling has been fine then. Didn't look like line. Sounds like they've dropped your signal at the cab
  8. esm

    esm Member

    Any idea what I can do about it? Or if they will even give me the time of day if I call?
  9. bangord30

    bangord30 TK Veteran Forum Supporter

    Just internet sub you have?
  10. esm

    esm Member


    Bearing in mind my parents live a few miles away surely its unlikely to be signal at the cab?

    I will try to test elsewhere in the meantime
  11. dangerous

    dangerous TK Veteran Forum Supporter

    Looks like a signal issue to me.
    Can you post a screenshot of your downstream readings from your router
    bangord30 likes this.
  12. esm

    esm Member

    I will look this evening and report back
    bangord30 likes this.
  13. esm

    esm Member

    Sorry for delay in replying things have been a little manic!

    Please see screenshots attached:
    Screenshot_2017-04-17-19-38-36-1.png Screenshot_2017-04-17-19-38-42-1.png Screenshot_2017-04-17-19-38-46-1.png
    I'll be honest they don't mean a great deal to me so hopefully you can advise:)

    I'm the meantime I tested my box on my in-laws VM connection and it worked flawless.

    This might be a stupid question but can the NET ID cause issues? Seeing as I had issues at my parents house (same area/netid) but not my inlaws (different net id)
    Last edited: Apr 18, 2017
  14. Svenlorenz

    Svenlorenz Member

    Hi, I have the same box and for the last week or so I have had signal level problems. The main channels that have lower signal are Sky Sports 3HD, F1HD and some of the HD movie channels. Never had any issues before now. I am in Yorkshire on the former Telewest network
  15. bacardi

    bacardi Member

    Just a thought backup your channels list and save it. Delete all your channels and run a new scan see if the box finds any channels.

    You should be able to run a open scan without net Id from autobouquets e2

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