Sky premier HD on zgemma h2h keeps freezing
- Thread starter Yas85
- Start date
skyvmninja
Member
try a test line and see if its happening on there.
sounds like its an issue with your provider.
will be a provider issue with a certain channel if its just the odd channel causing problems, I notice people always asking about splitter and cabling but to me if those are off then you should be getting pixelation, screen going green, funny audio or it working but you get blips everynow and then with a combination of pixelation and audio issues, myself I used to get these issues on some hd channels, namely some of the hd movie channels so I increased the signal going to the box and all the problems associated with poor cabling etc went away, so check with your provider whats what on that channel though in my experience I've never seen a provider ever admit to anything is wrong with their service and "its a problem with your setup, I've not received any reports of this" blah blah blah, take a test with someone else if you get no joy with it, the go to channels on my setup that freeze are ginx and mtv live and a few plus 1 channels on mine but the rest are ok so not too bad, I provider I used in the past had the odd freezes on sky hd movie channels so shop around on providers to test their lines.
pabloescaban
VIP Member
what build are you using? - this sounds suspiciously similar to the AD problems from months ago, sports and movies are usually fairly solid on most servers while the least watched channels, +1's etc will struggle a bit
Hey.
I' using the groc build, open atv 6.1
Some of the HD in movies and sports aren't working..
Also I've asked the provider if he has any issues and typically he said it' my end and nothing to do with him. What type of question/s can I ask him to find out if there is issues on his ends?
pabloescaban
VIP Member
looking through your posts from earlier this year, I'd say it's your setup that's at fault.
Firstly, your splitter sounds like it's a duffer, can you take a pic of it and upload it here.
Secondly, I asked for your signal logs from the broadband router in another thread a few weeks ago and You've not supplied them, read back, supply the information that has been requested from you and we may be able to help you get a decent picture, no one is going to provide you with ammo to throw at your provider unless other factors have been ruled out
Firstly, your splitter sounds like it's a duffer, can you take a pic of it and upload it here.
Secondly, I asked for your signal logs from the broadband router in another thread a few weeks ago and You've not supplied them, read back, supply the information that has been requested from you and we may be able to help you get a decent picture, no one is going to provide you with ammo to throw at your provider unless other factors have been ruled out
pabloescaban
VIP Member
on the side or bottom of the router there should be a 'settings password'
type 192.168.0.1 into a browser and click enter, use that password to log into the router
advanced settings
tools>network status> click on downstream tab
paste the data here for snr and dbmv
type 192.168.0.1 into a browser and click enter, use that password to log into the router
advanced settings
tools>network status> click on downstream tab
paste the data here for snr and dbmv
Hi this is what I got....
Downstream bonded channels
Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID
1 298750000 1.2 36.3 256 qam 17
2 322750000 0.7 36.3 256 qam 20
3 314750000 0.7 36.3 256 qam 19
4 306750000 0.9 36.3 256 qam 18
5 290750000 1.2 36.3 256 qam 16
6 282750000 1 36.6 256 qam 15
7 274750000 0.7 36.3 256 qam 14
8 266750000 0.9 36.6 256 qam 13
9 258750000 0.9 37.3 256 qam 12
10 250750000 1 37.3 256 qam 11
11 242750000 1.2 37.3 256 qam 10
12 234750000 1.4 37.3 256 qam 9
13 226750000 1.5 37.3 256 qam 8
14 218750000 1.4 37.3 256 qam 7
15 210750000 1.7 37.6 256 qam 6
16 202750000 2 37.6 256 qam 5
17 194750000 2.2 37.3 256 qam 4
18 186750000 2.4 37.6 256 qam 3
19 178750000 2.2 37.6 256 qam 2
20 170750000 2.4 37.3 256 qam 1
pabloescaban
VIP Member
there's nothing wrong with the power levels, they are all within range so it must be the splitter, or quite possibly (probably) the softcam.
what name is on the splitter and have you tried a different softcam?
Edit: if you are in Leicester, the hd channels are affected on that netid, this is Virgin's doing and nothing to do with any providers
what name is on the splitter and have you tried a different softcam?
Edit: if you are in Leicester, the hd channels are affected on that netid, this is Virgin's doing and nothing to do with any providers
Thanks, will have a look shortly.
Which one do i select?
Do i have to enter my line again if I change cam?
Thanks
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