Hi, Still struggling. I have tried to load new firmware, but keep having the same problem. I save the firmware to usb (i have tried this with the winrar file, and also opened the file before loading to usb). I then connect to box go to tools, upgrade by usb , but although the box is showing the usb connected, there is 'no file' showing in the upgrade file section. Any ideas please, it is driving me round the bend.