Stb emu help needed

[Pickyhead]

Can anyone help please. I’ve got a couple of subs with the same provider. After the Xstream codes crash one will not work while the others are back on now. They keep giving a stb is blocked message. Does anyone have any suggestions? Thanks in advance

 

[waldo176]

If connection hasnt expired, then I would double check the mac code in stb configuration still same as what you provided to your supplier and you have portal correct, if all matches then I would try a clear cache on the app and try again.

 

[Pickyhead]

I’ve cleared cache and I’ve even gone as far as reinstalling the app but still not working

 

[waldo176]

Have you confirmed with your provider that it is the correct mac code on app and portal url ?

 

[Pickyhead]

Have you confirmed with your provider that it is the correct mac code on app and portal url ?

Yes mate. I’ve ran the same sub for nearly 2years and it’s worked fine till now

 

[waldo176]

I think you need to speak to them then to find out why it ain't connecting, mac, portal, cleared cache, connection to internet and worked before, assume there is only 1 profile setup and havent changed to another by mistake? If everything else is good provider needs to check his side to confirm status of Mac code.