Hi
I have had a Zgemma-star 2S for about four months and it has worked perfectly connected by an ethernet cable to a BT Home Hub receiving around 12meg.
Four days ago I changed broadband supplier to Virgin Media receiving 53meg. Since then I have been unable to view channels as the ethernet cable does not seem to be connecting the two devices. The yellow light flashes on the Virgin router and a green light flashes on the Zgemma box but no channels apart from free to air.
I still have BT broadband active and as soon as I reconnect the ethernet cable to the BT Home Hub the picture comes back in a few seconds.
The Virgin Router works fine with an ethernet wired connection to both my Sony Blu Ray player and my laptop. It also work wirelessly with my NowTV box and all the phones and tablets in the house as well as my laptop.
I have rebooted my Virgin Router twice and also run a factory reset but this has made no difference.
I have also turned off both BT and Virgin routers, rebooted Zgemma, waited fve minutes, turned on Virgin router, waited 10 minutes and then rebooted Zgemma again as advised on another thread I read elsewhere but this didn't solve the problem.
The Zgemma appears in the list of devices connected wirelessly to my Virgin Router.
It all appears to be correct when running a network test of Zgemma box as shown by this image from what I can tell.
I am stumped.
If anyone on here has any idea of the issue(s) causing this problem I would be very grateful for any assistance.
Regards
Dave
I have had a Zgemma-star 2S for about four months and it has worked perfectly connected by an ethernet cable to a BT Home Hub receiving around 12meg.
Four days ago I changed broadband supplier to Virgin Media receiving 53meg. Since then I have been unable to view channels as the ethernet cable does not seem to be connecting the two devices. The yellow light flashes on the Virgin router and a green light flashes on the Zgemma box but no channels apart from free to air.
I still have BT broadband active and as soon as I reconnect the ethernet cable to the BT Home Hub the picture comes back in a few seconds.
The Virgin Router works fine with an ethernet wired connection to both my Sony Blu Ray player and my laptop. It also work wirelessly with my NowTV box and all the phones and tablets in the house as well as my laptop.
I have rebooted my Virgin Router twice and also run a factory reset but this has made no difference.
I have also turned off both BT and Virgin routers, rebooted Zgemma, waited fve minutes, turned on Virgin router, waited 10 minutes and then rebooted Zgemma again as advised on another thread I read elsewhere but this didn't solve the problem.
The Zgemma appears in the list of devices connected wirelessly to my Virgin Router.
It all appears to be correct when running a network test of Zgemma box as shown by this image from what I can tell.
I am stumped.
If anyone on here has any idea of the issue(s) causing this problem I would be very grateful for any assistance.
Regards
Dave