v8s plusnet problem

hiya heads battered set a box up for someone whose on plusnet but channels scrambled ota network connects so internet getting to box lines active has checked in mine, using wifi dongle anybody have any ideas please ?
 
I always advise ethernet as opposed to Wi-Fi. If the router isn't nearby powerline adaptors may help
 
Try YouTube via IPTV if that doesn't work the likelihood is you have no internet but are connected to the router.
 
My bad zgemma on the brain. Not sure how you can check internet is working other than an ethernet cable. Sorry.
 
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