virgin zgemma star NO SOUND on certain channels

[Summers26]

having issues with no sound on some HD channels but sound on the normal SD ?? anyone help :)

 

[benijofar]

You need to be specific in your problem.
The 2S is a sat box.
Most HD channels went ages ago from there so which channels are the issue ?
You mention Virgin which are currently blocking HD channels slowly for all regions but you cannot run a VM sub on the 2S ?
If it is via IPTV then you need to state this.

 

[Summers26]

Virgin zgemma star LC

All HD channels work but some sound on some not working

Ta

 

[pabloescaban]

Virgin zgemma star LC

All HD channels work but some sound on some not working

Ta

Are you getting audio description on the movie HD channels and C4HD also?

this means you need to update your image

 

[Summers26]

Yeah it’s doing my nut in how do I do this please ?

 

[pabloescaban]

you'll have to reflash the box with a new image, look in the Downloads section at the top of this page, or download a new image for your box from the Zgemma website

 

[panorama93]

How to fix 'no audio' in Zgemma H2S/H2H:
Press MENU on Remote
Select 'Setup'
Select 'Audio'
Select 'Auto language selection'
Set 'Prefer audio track stored by service' to "yes"