Zgemma h2h epg shows but when pressing play nothig

[Doofusscoofus]

I just brought a zgemma box with 12 months gift
I thought it was just plug and play but its not
Ive connected it brought f connector and plugged in via ethernet
Now i can see the epg and all the shows but when i click to play it nothing happens
Can anyone help.
Has my gift been cancelled it was suppose to be for 12 months

 

[pabloescaban]

You probably need to set your netid and run a scan as it's unlikely the person you got it from could scan your netid if he lived a hundred miles away

 

[Doofusscoofus]

What does that mean sorry to be daft? Is it to do with my internet?

 

[Doofusscoofus]

Something like this?

 

[Doofusscoofus]

I sorted it thank you for auggesting what the problem was :)
Its working now. Thats all it was