Zgemma not working since swapping from sky to virgin

[Baher21]

Hi guys just changed my broadband provider from sky to virgin now can't get a picture on my zgemma h2h bouquet is still there just no picture I haven't altered anything it was working fine up till they changed me over ...any help appreciated...thanks

 

[ste]

Have you restarted the zgemma since the internet change? ... this is usually required for the zgemma to re-new its IP address.

 

[benijofar]

Also check router settings to see if any kind of home shield protection is on ?

 

[formandvoid]

Virgin are well known for blocking,had it quite a few times,especially on their hub 3.Disable web safe if it is enabled.Failing this I know a method someone showed me if it helps.Buy another router,set your Virgin hub 3
to modem only, plug the new router into the Virgin router and run everything through the new router. I know a few people that have got round it that way.