Hi, I have a gemma H5, ATV6.3, WI. I have a subscription for extreme editor since Jan20 which works very well for live TV. Last month there was a major upgrade and update hence we can now view more vod and series, however I have an issue, whilst I can see the list of programmes many of the early series will not load and never have. I'm currently watching Better Call Saul. All the series 1-5 are listed but series 1-3 will not stream tho series4-5 will?? I've tried it on other series and the same thing happens.
I've had a msg conversation with my provider who I have had for some time and very happy with, their response was, its an issue with XEE and Mags are far better and maybe I should change back to XE as XEE was through a third party. I could find the earlier episodes on E2istream which takes time but I have paid for this service and like things working properly.
My questions are
1. is there anything simple I could try to resolve this issue?
2. If I completely wipe it and reload which is very timely (suppose I have the time) would that resolve the issue.
3. Or simply accept I need to change my subscription/box at some point?
Any help or advice will be very much appreciated
TIA
I've had a msg conversation with my provider who I have had for some time and very happy with, their response was, its an issue with XEE and Mags are far better and maybe I should change back to XE as XEE was through a third party. I could find the earlier episodes on E2istream which takes time but I have paid for this service and like things working properly.
My questions are
1. is there anything simple I could try to resolve this issue?
2. If I completely wipe it and reload which is very timely (suppose I have the time) would that resolve the issue.
3. Or simply accept I need to change my subscription/box at some point?
Any help or advice will be very much appreciated
TIA