Cable issue brute force not working

I am struggling with clearing cable.

I got an xtrend and have used abm to put on my channels. All bbc channels are clearing okay. The encrypted channels aren't. The guy who has given me the line tells me the line is working. Strange thing is when scanning using dvb-c using brute force i found nothing.

I then tune into a channel that is encrypted and look at the information on there such as frequency and stuff. Then i go to signal finder and i put this frequency and it picks up a few channels. But not in brute force?

Signal strength is 89%
 
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