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How to re-establish a line with a gone silent provider

Discussion in 'General Satellite Discussion' started by markda2000, Mar 19, 2017.

  1. markda2000

    markda2000 Member

    I have purchased several line form the same provider and initially they were very good responding to emails. There was a problem in January when they went quiet immediately after a purchase, before they then provided the line 8 days later.
    3 weeks later they emailed to say the line was due to expire and should be re-purchased. Despite being only 3 weeks into the 12 m subscription. They never replied but the false end date they gave came and went without incident. This week though he line has gone off. Again I have emailed them, without reply. I can think of some drastic mot recover the money. But having 8 lines in total, would probably result in them all being terminated.

    Since I initially purchased their auto reply email has been updated and now states do open PayPal disputes We will Terminate your lines.
     
    Last edited: Mar 19, 2017
    bangord30 likes this.
  2. benijofar

    benijofar Super Moderator Staff Member Forum Supporter

    Please pm me the supplier info so if a member from here i can action and if not then i can quietly advise members to beware.
     
    liamt, Bluedog47 and bangord30 like this.
  3. markda2000

    markda2000 Member

    Done.
     
    benijofar likes this.
  4. allans17

    allans17 Member

    open a pay pal dispute ....yeah they will block your gift but you will get your money back via paypal and be able to buy a reliable gift
     
    liamt likes this.
  5. markda2000

    markda2000 Member

    Thanks for the advice and I have considered it. But it's Not as easy as that. I have several lines. If they get to be an arse they could end the others too.
     
  6. wullboy

    wullboy Member

    Why would you want to stay with them anyway, he is clearly ripping you off, raise your dispute, let him shut your lines down, then you can say your goodbyes him in your own words...
     
  7. markda2000

    markda2000 Member

    Because it would take around £200 to wave goodbye. He won't be getting anymore cuetom from me.
    And I don't think he's trying to rip me off I just think he's crap at responding and managing his line distribution.
    FYI not all transactions were done through PayPal.
     

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