Kielbear
Newbie
Following problem.. a service that has worked on an android box for years..
When trying to start smarters there is an onscreen message:: your account is invalid or expired. (its not expired)
a second version of smarters was downloaded but the same message appears.. the download line was also tested on vlc.. no joy.. then with one other player but that didn´t work either.
there were various tests made .. cache clear ..reinstall.. dns change.. was tested with / without vpn.. change username.. change password..
the service provider then said it was the fault of the ISP and they couldn´t help any more ..
when using the same box with the mac address plus username and password it works so it can´t be the isp..
any suggestions as to why it works using the mac address but not when using smarters or other???
Tests were on a Buzztv box using the mac address and smarters app / the X96Air android box and a TLC tv using the app..
When trying to start smarters there is an onscreen message:: your account is invalid or expired. (its not expired)
a second version of smarters was downloaded but the same message appears.. the download line was also tested on vlc.. no joy.. then with one other player but that didn´t work either.
there were various tests made .. cache clear ..reinstall.. dns change.. was tested with / without vpn.. change username.. change password..
the service provider then said it was the fault of the ISP and they couldn´t help any more ..
when using the same box with the mac address plus username and password it works so it can´t be the isp..
any suggestions as to why it works using the mac address but not when using smarters or other???
Tests were on a Buzztv box using the mac address and smarters app / the X96Air android box and a TLC tv using the app..