I am on openvix.
by sounds of things you have brought a box thinking it is already set up?
I would recommend starting again from scratch because if you thought it had a line (gift) already loaded, who knows what other missing things may lye ahead.
So go ahead over to the zgemma firmware section and pick a firmware for your zgemma h.2s
Firmware - Downloads - TechKings
Before doing that double check to make sure that there isn't any lines loaded.
ftp into the box or go menu > tspanel > File manager
navigate to usr/keys/newcamd.list open that and make sure there isn't any line details in there.
THEN
Navigate to etc/CCcam.cfg open that and make sure there isn't any line details in there.
once you are 110% that there isn't any line details on the box reflash.
The firmware you choose should have a instructions guide with so just follow that.
If your using the h.2s box (sat only) then you will need a sat line(gift) head over to here
http://www.techkings.org/general-sa...recommend-good-server-satellite-may-only.html to request a n line sat line.
(make sure your inbox is free so you can receive mail)
good luck