Both on smart TV?Maybe just coincidence and it has changed
Just to clear things up.Try the none working account on your phone with the smaters app.
Is that a custom app or genuine smarters app?Just to clear things up.
the sub that doesnt work, is usually used on my firestick, but i also have the smarters app on my phone which could be used (but rarely).
I have tried the same on both devices, with no luck.
The working sub is on my dad's firestick at his house, this works fine and has had the date updated.
cheers all.
gen smarters app.Is that a custom app or genuine smarters app?
When you try it are they both connected to the same network? Or firestick uses WiFi and phone using data?
Have you tried your login at your dad's house to see if it works there?
Thanks
Try it there and that will give you an idea and is you URL the same as your dad URL?gen smarters app.
I have not tried the non-working login at my dads house yet.
yes URL is the same.Try it there and that will give you an idea and is you URL the same as your dad URL?
Yes that's better take your dad login and try it on your phone first to see if it's working and if it doesn't then try it on the firestick you will know. Let us know how you get on palyes URL is the same.
I used to be able to use both subs on the smartaers app on my phone so could swap between the 2 subs to check if his was working ok. (as my dad is elderly)
Soo,Yes that's better take your dad login and try it on your phone first to see if it's working and if it doesn't then try it on the firestick you will know. Let us know how you get on pal
Then in that case I would say he didn't update your sub when you paid himSoo,
My dad's login and URL works on both my phone and MY firestick ok.
It is just my sub login which does not work on either of my devices.
(however I have not tried my login on my dads firestick yet)
His dad sub works on his firestick and phone and it's the same sub it won't be a VPN issue mate will it?You don't really need to fo all that. If you can use a vpn you are not locked to isp or ip
His dad sub works on his firestick and phone and it's the same sub it won't be a VPN issue mate will
Yes we know that but at least we can suggest things for him to try and see. Saying you don't need to do any of that and just use a VPN isn't the right call is it?Only one who will sort this is supplier