i think that's what theyre saying ! i suppose it depends on how long its freezing for as to whether you can put up with it or not? i found that by changing my cam to mgcam 1.35a made a difference, but it didnt cure it completely, does it glitch/freeze all the time or only during high use periods (ie when live football is on etc) have you spoken to your provider about it and that youre having problems?