Zgemma Star 2S - premium channels not working

Hello all, a bit of a newbie to all of this.

Box has stopped streaming the premium channels. This has happened before and randomly worked after a few hours again, but it has been a few days now without success. I have searched through the troves of posts on this issue already to no avail, including all the various searches and restarting my router. Connection on the side of provider is all fine. My build is Wooshbuild v2...is the older version the issue? Is there any way to upgrade the build/change it without risk of losing the channels or whatever?

Sorry guys, not really sure how all this works at times!

Any help would be greatly appreciated!
 
Thanks for your help guys, turns out the line was expired and my provider thought he was speaking to another customer! Looking for a new line now, welcome to suggestions.

Thanks again
 
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