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iPad 7th Gen error 4013 restore

loncell

loncell

TK Veteran
A good friend asked me to have a look at his granddaughters iPad 7th Gen A2197 as it was boot looping with the apple logo.

I tried on the PC and laptop both fresh ITunes and 4 different genuine cables in restore mode but I still get Error4013.

Can anyone please confirm whether it's hardware or software as I'm reading a potential re-ball job
 
Last edited:
loncell said:
A good friend asked me to have a look at his granddaughters iPad 7th Gen A2197 as it was boot looping with the apple logo.

I tried on the PC and laptop both fresh ITunes and 4 different genuine cables in restore mode but I still get Error4013.

Can anyone please confirm whether it's hardware or software and I'm reading a potential re-ball job
Click to expand...
A user on this subreddit managed to resolve the issue using USB-A to Lightning cable.

https://www.reddit.com/r/applehelp/comments/sanb2p/ipad_7th_gen_error_4013
 
Thanks,
I currently only have usb-c to lightening but I tried to sort it with a usb-c to usb-a adapter on a few cables but still no joy

Update
Just found one usb a to lightening
 
I tried upteen ways last night, new ITunes different cables PC laptop but now it's in a boot recovery loop rather than an Apple loop.

It kinda goes through the motions to try and restore, then itunes says waiting to restore the iPad reboots it fails with an error 4013

I'm beginning to think it's hardware rather than software
 
Similar issue resolved here

He had the same problem with an iPad Mini 5, and solved it by using the "restore" from iTunes using a lower grade Lightning to USB A cable.

So the whole process I went through (in case something else in that blob also contributed) was:

I had my Windows 10 PC turned on for a long time, when I plugged in my iPad using the expensive official Apple USB-C to Lightning cable (2m length).

iTunes on Windows said I had updates. I told iTunes to go ahead installing.

Update failed, leaving the iPad in a state where all I could do was reboot it and all it had on the screen was the picture of the cable and the link If the Restore screen appears on your iPhone, iPad, or iPod touch - Apple Support

iTunes told me the update failed, and gave me the options to try the update again or restore.

I selected Update. It failed with error 4013.

I then selected Restore. Also error 4013.

I uninstalled and reinstalled iTunes, followed by rebooting the PC.

I rebooted the iPad.

I connected the now rebooted but still useless iPad to the PC.

Repeat of steps 5 and 6 with still error 4013.

I went to a Windows 11 PC using the same Apple USB-C to Lightning cable.

On the Windows 11 PC, the steps 7, 8, 9, and 10 happened again.

I rebooted the iPad again.

I rebooted the Windows 11 PC (again).

I connected the iPad Mini 5 to my cheap three metre long USB A (not C) to Lightning cable (I got said cable from Amazon in 2017, but it looks a lot like the newer AmazonBasics cable with the much bigger stress reliever than on official Apple Lightning cables).

iTunes gave me the "Update" and "Restore" options again. I selected "Restore".

40 minutes later, I have a usable iPad again. The iPad however was back at factory defaults, but I'll take that over bricked.

EDIT: Restore worked, although the privacy settings and security stuff like my 2FA stuff didn't survive the update, similar to a restore from web (even though I had a passcoded local backup).
 
loncell said:
I tried upteen ways last night, new ITunes different cables PC laptop but now it's in a boot recovery loop rather than an Apple loop.

It kinda goes through the motions to try and restore, then itunes says waiting to restore the iPad reboots it fails with an error 4013

I'm beginning to think it's hardware rather than software
Click to expand...
The info online generally states that it’s something to do with the hardware but users have managed to resolve it with restoring but it’s not guaranteed.
 
Is taking it into an Apple store an option ?
They are usually pretty good at fixing these issues as they have all the right cables and software to get into the ipad.
 
silverblack said:
Is taking it into an Apple store an option ?
They are usually pretty good at fixing these issues as they have all the right cables and software to get into the ipad.
Click to expand...
If it’s a hardware issue, it will be more expensive than buying a refurbished one.
Not sure what they charge for restoring old devices out of warranty or with no Apple care cover.
 
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