Help needed, I have a new z gemma star h1 box. I have virgin media broadband with the basic tv ( vm box not working and in other room ) , so I take it I have an active feed. Plugged the cable feed into turner b. the box is running open vix so entered net I'd. Run bousets lists, I am getting BBC 1,2, ITV, BBC 3 etc which I take is the free to air channels , no BBC hd channels though.The problem is that when's owing an automatic scan it just brings up an error saying unable to scan. This is doing my head in, I have done a factory reset , set up from scratch and same thing happens. Can some one help ??