you have a sat feed & cable feed going in right?
FOR EPG:
*YOU NEED A STORAGE DEVICE FOR THIS*
Menu > Setup > System > EPG > Settings > Enable Virgin EPG: yes
Menu > Setup > System > EPG > Cross EPG > Update rytec providers
Menu > Setup > System > EPG > Cross EPG > XMLTV Providers > Rytec Virgin UK XMLTV > click yellow to download *Wait for it to finish* > Click okay on Rytec Virgin UK XMLTV (Green tick should appear) then hit green to save
Menu > Setup > System > EPG > XMLTV-Importer > Press Blue for Sources > Scroll to Rytec Virgin UK XMLTV Okay *Green tick will appear* > Gress green to save
Menu > Setup > System > EPG > XMLTV-Importer > Press Yellow for Manual > then Yes.
For your channels:
Menu > Setup > Service Searching > AutoBouquetsMaker > Delete bouquets
Menu > Setup > Service Searching > AutoBouquetsMaker > Providers > Double check all the settings in there are correct:
Virmin uk: yes
Virmin uk area: select yours
Virmin uk fta only: no
Virmin uk generate main bouquet: yes
Virmin uk: generate sections bouquets: yes
Virmin uk generate hd bouquets: yes
Virmin uk generate fta bouquet: yes
Virmin uk generate fta hd bouquet: yes
Virmin uk swap channels: yes to replace or sd channels with the hd channels up to you
Do the same for SLY UK but your area use a Custom not HD area because no HD channels work on sat.
Menu > Setup > Service Searching > AutoBouquetsMaker > Start Scan
Keep us updated :)