I'm having the same problem (don't help that I'm new to this, I'm crap on a computer (but trying) and this is the 1st forum Ive been on and can't work out how to do a new post HELP LOL) but on a serious note any help would be great as I don't want to mess my new zgemma box up or have to resort to deploying it to the street via a window, cheers people