I wish to contact them to renew or find out about my subscription since I have had no problems for nearly 18 months and I thought it was only for 12 months. I hope they can't read this!
If you're already with them then you should have the client area web address and associated email address. The email address has not changed therefore you should still have that information.
i don't understand, did your line just finish and you need to renew? Because if that was the case then they would've emailed you.