Iptv stream issue

[Shaikhy91]

Can anyone pls advise on my issue. My stream regularly goes blank for a second then loops the last few seconds before carrying on. This happens on lots of channels, with and without vpn. I'm using Google chromecast.

Is it a supplier issue?
Internet issue?
Anything else?

Any suggestions for what I can do?

Thanks

 

[moshibeth]

Can anyone pls advise on my issue. My stream regularly goes blank for a second then loops the last few seconds before carrying on. This happens on lots of channels, with and without vpn. I'm using Google chromecast.

Is it a supplier issue?
Internet issue?
Anything else?

Any suggestions for what I can do?

Thanks

Get a test from another supplier and see if the same thing happens.

 

[mike123]

Not necessarily a supplier issue could be ping rate to server.

 

[Shaikhy91]

Not necessarily a supplier issue could be ping rate to server.

Is there a way to test / resolve it?

 

[mike123]

1. Go into cmd line on windows
2. Type ping then space then dns of server

 

[Scufferoo]

Do a factory reset , have you tried a different player ,tried a different app ? VPN on/off . Is on live stuff or vod

 

[Shaikhy91]

Do a factory reset , have you tried a different player ,tried a different app ? VPN on/off . Is on live stuff or vod

Tried all the above but no luck. It's on live

 

[moshibeth]

Get a test from another supplier and see if the same thing happens.

Tried all the above but no luck. It's on live

Did you get a test from someone else ?

 

[Shaikhy91]

Did you get a test from someone else ?

Still to try that. Tried all the suggestions from previous comment

 

[mike123]

What were ping results

 

[moshibeth]

Still to try that. Tried all the suggestions from previous comment

Post in the request thread your inbox will light up 🔥

 

[Shaikhy91]

What were ping results

Ping request could not find host

 

[mike123]

Ping request could not find host

You have done something wrong you can do it through a speed test not as good.

 

[Shaikhy91]

You have done something wrong you can do it through a speed test not as good.

Is it the DNS from the iptv supplier I should be testing or my own?

 

[Shaikhy91]

What were ping results

 

[Shaikhy91]

Ping stats
Packets sent - 4. Received 4. Lost 0
Approx round trip
Minimum 2ms,
Maximum 6ms
Average 3ms

 

[mike123]

Nothing wrong there so if you have cleared cache and rebooted router etc it is 90% a supplier issue.

Now I would get a test see how it goes. Report to supplier if all goes well with test or dump them

 

[Shaikhy91]

I will do. Appreciate the advice, thanks