I assume the OP meant he paid to be a "TK supporter".
As Alan said, you don't pay anything to KV.
Check everything is connected first, ie feed is in, Ethernet too. If still nothing, check on the VM status page to see if you have any outages in your area.
Depending also where you are, you might have more than 1 network you can connect to in your area, so make sure you have the correct one too.