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Lost all VM channels

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WidzKidz

Newbie
Hi guys wondering if anyone can offer some advice as I have lost all VM channels on my box overnight.
I have VM internet which is still active. I've tried connecting direct without splitter and checked tuner is active with correct net id. On tuner config > signal finder it is showing as 0%.
I'm thinking the tuner has broke, it is a VU turbo tuner but not sure how to confirm. Is it possible VM can stop the tv signal?
Thanks in advance for any help
 
First thing i would check is network test to see all is green + cable feed is still inserted.
Next check that your vu turbo is showing in tuners and dvb/c?
Worth also checking if vm have area issues.
 
cactikid said:
First thing i would check is network test to see all is green + cable feed is still inserted.
Next check that your vu turbo is showing in tuners and dvb/c?
Worth also checking if vm have area issues.
Click to expand...

Network test is ok
Cable feed inserted ok
Tuner is showing and enabled
No vm area issues

pabloescaban said:
No its not possible for them to remove tv from the cable.
Try a different cable to the box, reboot and try a scan
Click to expand...

Tried a different cable and no joy

The led on the tuner is red and I think it was green when working, so looking like a hardware problem maybe...
 
pabloescaban said:
So you haven't really lost all channels, the box isn't working at all?
have you tried a different PSU?
Click to expand...

The box is working, I can get freesat ok. I have the vm channels in bouquets but fails to tune. It's either the usb turbo tuner at fault or the input signal. The only thing I can think is I'll have to test on another box to determine if it is the tuner
 
gravehead said:
Have you checked with your supplier to see if there's a problem at his end?
Click to expand...
he would still get a signal even if not clearing.
WidzKidz said:
Hi guys wondering if anyone can offer some advice as I have lost all VM channels on my box overnight.
I have VM internet which is still active. I've tried connecting direct without splitter and checked tuner is active with correct net id. On tuner config > signal finder it is showing as 0%.
I'm thinking the tuner has broke, it is a VU turbo tuner but not sure how to confirm. Is it possible VM can stop the tv signal?
Thanks in advance for any help
Click to expand...
If you run a manual scan on the tuner does it find channels? if so your cable feed is live
 
Tried manual scan on the tuner and no channels found :(

Just tested it at someone else's house and get the same so it must be the tuner.

Is the Zgemma H.2H any good as it costs about the same as a new turbo tuner?
 
WidzKidz said:
Tried manual scan on the tuner and no channels found :(

Just tested it at someone else's house and get the same so it must be the tuner.

Is the Zgemma H.2H any good as it costs about the same as a new turbo tuner?
Click to expand...

I've had mine about 18 months, never had a day of trouble with it, flashed and reflashed lots of times without issue
 
I have exactly the same and on the same day so it may not be your box unless its coincidence. I have no signal to the cable tuners at all but the satellite one is fine with a green tick. I've been on to the supplier and he kindly sent a new line but of course having no signal is not going to help at all. I'm at a loss what to do know as I can hardly phone vir**n.

If anyone has any pointer they would be most welcome

Steve
 
16dibbins said:
I have exactly the same and on the same day so it may not be your box unless its coincidence. I have no signal to the cable tuners at all but the satellite one is fine with a green tick. I've been on to the supplier and he kindly sent a new line but of course having no signal is not going to help at all. I'm at a loss what to do know as I can hardly phone vir**n.

If anyone has any pointer they would be most welcome

Steve
Click to expand...

This has been covered many times in the past fortnight, go to menu>setup>service searching>autobouquetsmaker>update config files
then perform a scan
 
pabloescaban said:
This has been covered many times in the past fortnight, go to menu>setup>service searching>autobouquetsmaker>update config files
then perform a scan
Click to expand...
Tried this still nothing. There is no signal to the cable tuners at all. Internet is working fine though. I think the fundamental problem i=s that there is no signal. Im assuming that the signal finder should have a green tick on both the cable tuners and the signal bar should be registering a signal?

Steve
 
pabloescaban said:
what box is it?
if you go to service searching>tuner configuration, click on the DVB/C tuner, what info is in there?
Click to expand...
Its a H5 2TC
done the above here is what it says:

Tuner B: Si2168
Switchable tuner types (DVB-T2,DVB-C)
Enabled: DVB-C

Tuner C: Si2168
Switchable tuner types (DVB-T2,DVB-C)
Enabled: DVB-C

I haven't altered any of the settings since the box went off so these are all set as they were when all was working OK

I really appreciate this by the way

Steve
 
pabloescaban said:
no i meant click on the tuner b or c and post what info you have in there
Click to expand...
Sorry mis understood. Here is what it says:

tuner type (DVB-T2,DVB-C) DVB-C
Configuration mode: Enabled
Network ID 41048
Used service scan type: Provider
Country: All
Region: AiNetTelekonunikations -Network
Force Legacy signal stats: No

Steve
 
I ad same thing ad to replace my atv to a new 6.2 then I put grog build on did a scan all working now there is help on this site hope u get it back
 
mickeo said:
I ad same thing ad to replace my atv to a new 6.2 then I put grog build on did a scan all working now there is help on this site hope u get it back
Click to expand...
I'm running ATV 6.2 with the Wooshbuild Infinity setup. All was working fine until last Thursday morning nothing since

Steve
 
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